Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@veyropetstudio.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@veyropetstudio.store. 

 

Complimentary Membership

This membership allows you to access exclusive content including and benefits for a limited period, free of charge.
Please note that the checkbox for agreeing to our Terms of Service, which includes the complimentary membership requires human intervention to check/tick it.
Automatic Renewal
If you do not cancel your membership before it ends, it will renew automatically, and the membership fee will
be charged to your account. We are unable to refund subscription charges once they have been processed.
However, you can cancel your membership at any time by contacting our customer support team.
Digital Product Purchases
For digital product(s) purchases specifically, since the product is digital and can be accessed immediately after
purchase, we do not offer refunds.
Due to the digital nature of our products, we do not offer refunds or exchanges once our digital product(s) have
been downloaded. However, if you experience any issues with your purchase, please contact our support team,
and we will do our best to resolve the problem.
Physical Product Returns
We stand behind the quality of our physical products and guarantee our workmanship. Any defects or errors on our
part are eligible for a replacement at no charge within 7 days of delivery. If 7 days have passed from your delivery
date, unfortunately we cannot offer a replacement.
I. Once an order number has been generated, we will no longer be able to make CHANGES, EDITS, or
CANCELLATIONS to the order.
II. It is the customer's RESPONSIBILITY to do their due diligence in researching the product(s) they are buying
online.
III. All our products have gone through meticulous product selection and extensive Quality Assurance. We DO
NOT ACCEPT returns or exchanges due to user errors such as incorrect selection of sizes, designs, accidental
purchases, or colors.
IV. For returns due to a change of mind, there will be a 25% RESTOCKING FEE and the customer is
RESPONSIBLE for the COST of sending the item back.
V. Our products are manufactured under market demand; thus, they are not always available items.
VI. Advertised images may slightly differ from actual items in terms of color due to lighting during photo shooting or
the monitor's display. Please allow a 20% difference between advertised images and the actual item received.

Contact Us
You can always contact us for any return or refund questions by submitting a support ticket through our website or
reaching out to the support@veyropetstudio.store customer support team directly